Privacy policy

Effective date: 29 April 2026 | Business: En Room | ABN: 68 449 848 054

En Room is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website or make a purchase. We handle your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information you provide directly, including:

• Name and contact details (email address, phone number)

• Delivery address

• Payment information (processed securely via Shopify Payments — we do not store card details)

• Order history and purchase activity

• Communications you send us (e.g. support enquiries)

We also automatically collect technical information when you visit our site:

• IP address and browser type

• Pages visited and time spent on site

• Device type and operating system

• Referring website or traffic source

This technical data is collected via cookies and Shopify’s built-in analytics.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Coordinate shipping and delivery with our international suppliers

• Send order confirmations, dispatch notifications, and tracking details

• Respond to your enquiries and support requests

• Improve our website, product range, and customer experience

• Send marketing emails (only where you have opted in)

• Comply with our legal obligations

We will never sell your personal information to third parties.

3. Sharing Your Information

We share your information only where necessary to operate our business:

• Shopify — our e-commerce platform, which processes and manages orders and payments

• International suppliers and shipping carriers — to fulfil and deliver your order (your name and delivery address are shared with our supplier to facilitate dispatch)

• Payment processors — to securely handle your transaction

• Email marketing tools — only if you have subscribed to our communications

These third parties are bound by their own privacy policies and are not permitted to use your data for any other purpose. By placing an order, you acknowledge that your delivery details will be shared with overseas suppliers solely for the purpose of fulfilling your order.

4. International Data Transfers

Because we work with international suppliers, some of your personal information (specifically your name and delivery address) may be transferred to and processed in countries outside Australia, including China. We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and gather analytics data. You can disable cookies in your browser settings, though this may affect some website functionality such as the shopping cart.

6. Data Storage and Security

Your personal data is stored securely on Shopify’s servers, which use industry-standard encryption and security practices. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, and disclosure. No data transmission over the internet can be guaranteed as completely secure; however, we do our best to protect the information you provide.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your data (subject to our legal record-keeping obligations)

• Opt out of marketing communications at any time

• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at enroom.store@gmail.com. We will respond within 30 days.

8. Marketing Communications

If you subscribe to our newsletter, we may send you promotional emails about new products, drops, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never send marketing communications without your consent.

9. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements. Order records are typically retained for 7 years in accordance with Australian tax law.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and recommend you review their policies before providing any personal information.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first at enroom.store@gmail.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our site after changes constitutes acceptance of the updated policy.